Frequently asked questions
1. What is the purchasing process like?
To carry out the purchase process you must register in our online store http://www.jolieminicouture.com/iniciar-sesion Once registered, you can enter with your username and password. You select the product you want, the color and then the size and add it to the shopping cart. Once you have all the products in the cart you must click on “Checkout” and continue with the process.
2. Is the website only in English?
No. The website is in English by default with prices in Dollars and also in Spanish with prices in Colombian pesos. You can choose your preferred language in the second icon at the top right “user” in the “Language” option. ”. You must keep in mind that if you are in Colombia you must choose the Spanish language and if you are outside of Colombia you must choose the English language.
3. What shipping companies does Jolie Mini Couture work with?
The companies responsible for making national shipments (Colombia) are Fedex, Deprisa or Servientrega, it all depends on the destination city. For international shipments we work with DHL.
4. How can I track my shipment?
You can track your order on the website of the company in charge of your shipment with the tracking number provided by us in the confirmation email of your order.
5. What is the delivery time for my order?
The delivery time for Barranquilla, Medellín, Cali, Bogota, Santa Marta and Cartagena is 2 to 3 business days. For the rest of the country, we will deliver your order within 3 to 5 business days. The delivery period will begin counting from the confirmation of your payment.
6. I did not receive my order, what can I do?
If you did not receive your order within the stipulated period, please send us an email to firstname.lastname@example.org to verify what happened and we will contact you to give you a response as soon as possible!
7. What should I do if I want to change the delivery address?
To change the address please send us an email to email@example.com, this may cause your order to take approximately 2 more business days. than normally stipulated.
8. Can I change my order once I have paid for it?
Before your purchases have been prepared for shipment, we may cancel an item, change the size, or edit your billing and shipping information. However, we cannot combine orders or add parts to an existing order once it has been placed. If you need to make any changes, please contact our customer service at firstname.lastname@example.org.
9. How can I return or exchange a product?
We invite you to review our exchange and return policy in the menu below.
10. If I make a return, can I be refunded the value of my order?
All returned merchandise will be refunded at full value. Shipping cost will not be refunded. Please note that it may take up to 10 business days for the refund to appear in your account.
11. I chose a model but the size I am looking for does not appear, what does this mean?
If the product you chose does not appear in the size you are looking for, it is because it is out of stock, however you can send us an email indicating the model and size in which you are looking for it and we will confirm if we have the fabric available to produce it. p>
12. How do I become a Jolie Mini Couture distributor?
It is very easy to be a distributor of our brand, you must register by entering http:/ /jolieminicouture.com/es/content/12-tiendas-y-distribuidores, fill out your information and you will receive an email with the information.
13. What are the payment options?
Our payment gateway is PayU where you can cancel with a debit, credit, Via Baloto or Efecty card.
14. What are the Jolie Mini Couture sizes like?
Our sizing has been carefully developed by the brand taking into account the age of each girl, her average weight and height according to her age, which is why if the girl is, for example, 6 years old, the recommended size would be 6, unless If you are very tall or have a thick build, we recommend one size larger, however you can consult our size guide at http://jolieminicouture.com/es/content/14-guia-de-tallas where we also tell you how you can take the measurements.